Return Policy

At Nema Global Jewelry, customer satisfaction is our priority. If you are not satisfied with your purchase, we are happy to assist you with returns or exchanges.

1. Eligibility for Returns

Products must be returned within 30 days of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain products are exempt from being returned, such as custom or personalized items.

2. Return Process

To initiate a return, please contact our customer service at imranbaloch.isb@gmail.com. Once your return is approved, you will receive instructions on how to send the item back to us.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, a credit will be applied to your original method of payment within a certain number of days.

4. Exchanges

If you need to exchange an item, please contact us to arrange an exchange. We will replace items if they are defective or damaged.

5. Shipping Costs

Shipping costs for returning items are the responsibility of the customer unless the item was damaged or incorrect. Shipping costs are non-refundable.

For more information, please contact us at imranbaloch.isb@gmail.com.